Training

Training

Just Consulting Ltd has a range of standard business training courses designed to cater for in-company training. These courses address critical success factors such as body language, assertiveness and objection/complaint handling to ensure a professional business service.

Our approach is to fully understand your training objectives and to design and deliver a course that is complimentary to your needs. For this reason courses can either be delivered “off-the-shelf” or be tailored to meet your specific needs and requirements.

We provide a dedicated service and training is targeted to small groups which can be delivered on a client site. Delegates will receive individual workbooks.

Competitively priced, we offer cost-effective courses to support your business.

Contact Just Consulting today. We would appreciate the opportunity to discuss your training requirements in more detail. If we are unable to assist – we will gladly refer you to people that can.

Customer Care

Deliver exceptional customer service and ensure that you keep the customer coming back! This course can be delivered as a 1 day high level overview OR tailored to meet your specific needs.

	Understanding the importance of customer care
	Exceed customers expectations
	Setting standards
	First Impressions * Personal presentation * Body language * Establish rapport

	Put the customers' needs first
	Interpreting your customers' needs
	Complaint handling * Put yourself in the customer’s shoes * L.A.S.T. * Be assertive

Effective Communication

Make sure that you deliver effective communication. Is the message you are delivering clearly understood? This 1 day course addresses face-to-face communication.

	What is communication?
	The art of effective communication * How much time do you/the customer have?
	Types of communication * Verbal, Vocal and Body Language
	Develop your listening skills – Listen Don’t Hear!
	The importance of body language
	Interpreting your customers needs
	What not to say – image wreckers!
	Keep everyone informed

Telephone Skills

First Impressions are Lasting Impressions! The first voice that the customer hears creates a lasting impression of your company. It’s not just what you say, but how you say it. This 1 day telephone skills course will help you deliver excellent customer care from the moment you answer the phone.

	Learn to Listen
	First Impressions * Be prepared * Use your voice – Smile at the Dial
	Telephone techniques * Answering the incoming call * Some Do’s and Don'ts * How to sound confident * Using checklists * Making calls * Transferring calls
	Handling the difficult caller

Stress Management

We are all subject to hardships or pressures of life. It seems the manner in which such pressure affect us are significantly related to our well being. This 1 day course considers ways in which a person can minimise stress, especially within the work environment.

	Understand the concept of Assertiveness and factors that influence non assertive behaviour.
	Identify characteristics of an assertive person
	Equip yourself with assertiveness skills and techniques
	How to assertively express your feelings
	How to deal with guilt
	How to handle criticism
	How to deal with confrontation
	How to give and receive compliments

Personal Development

This 1 day course is aimed at anybody who struggles to assert themselves in business or social situations because of a lack of confidence.

	Six basic rules to social interaction
	Positive Mental Attitude
	Setting Goals
	The importance of body language
	What is Conflict?
	Assertiveness - The Rights Charter
	Managing Conflict

Moving into Management

This 1 day course has been designed for those who are new to management or wish to refresh their skills. Ideally suited to team leaders who have had little or no training in management and who want to be successful in a management role.

	Identifying your team’s strengths and weaknesses
	Identify your leadership style
	Setting goals for your team
	Team building
	Implementing and conducting appraisals
	The art of delegation
	Managing conflict